Delivery Policy

2.1 Primary Delivery Areas

We currently deliver to the following areas in Greater Noida West:

• Gaur City 1, 2, and surrounding sectors
• AAR City Regency Park Market and vicinity
• Greater Noida West - Sector 1 to Sector 16
• Nearby residential complexes and societies

2.2 Area Verification

During order placement, our system will automatically verify if your address falls within our delivery zone. If your location is outside our service area, we'll notify you before order confirmation.

3.1 Estimated Delivery Time

Standard delivery time is 30-45 minutes from order confirmation. This includes:

• Food preparation time: 15-25 minutes
• Delivery transit time: 15-20 minutes

3.2 Factors Affecting Delivery Time

Delivery times may vary due to:

• Peak hours and order volume
• Traffic conditions and weather
• Complexity of your order
• Distance from our kitchen

3.3 Real-Time Tracking

You can track your order in real-time through our website or mobile app. We'll send SMS/email updates at key stages:

• Order confirmed
• Food preparation started
• Order out for delivery
• Delivery partner details
• Order delivered

4.1 Standard Delivery Fee

Delivery charges vary based on distance and order value:

• Orders above ₹300: Free delivery within 3km radius
• Orders below ₹300: ₹30 delivery charge within 3km radius
• Beyond 3km: Additional ₹10 per extra kilometer
• Maximum delivery radius: 5km from our location

4.2 Transparent Pricing

All delivery charges are clearly displayed during checkout before you confirm your order. No hidden fees or surprises.

5.1 Minimum Order Value

We have a minimum order value of ₹150 for delivery orders to ensure efficient service delivery.

5.2 Small Orders

For orders below ₹150, we encourage customers to opt for takeaway or combine orders with friends/family to meet the minimum requirement.

6.1 Order Verification

Our delivery partners will verify your order details and contact you if needed. Please ensure your phone is accessible.

6.2 Delivery Instructions

You can provide specific delivery instructions during checkout, such as:

• Gate codes or building access information
• Floor number and apartment details
• Landmarks or specific directions
• Contactless delivery preferences

6.3 Receiving Your Order

Please be available to receive your order. Our delivery partners will wait for a reasonable time (5-7 minutes). If unavailable, additional charges may apply for re-delivery.

7.1 Weather Conditions

During extreme weather conditions (heavy rain, storms), delivery times may be extended for safety reasons. We appreciate your understanding.

7.2 Peak Hours

Delivery times during peak hours (7:00 PM - 9:30 PM) may be longer due to high order volume. We recommend ordering in advance during these times.

7.3 Holiday Seasons

During festivals and holidays, delivery capacity may be limited. We recommend placing orders well in advance.

8.1 Food Temperature

We use insulated delivery bags to maintain optimal food temperature during transit. However, for best experience, we recommend consuming food immediately upon delivery.

8.2 Packaging

All food is securely packaged to prevent spills and maintain freshness during delivery.