Refund & Cancellation Policy

2.1 Cancellation Timeframe

Orders can be cancelled within 5 minutes of placement, provided food preparation has not yet begun. Once our kitchen starts preparing your order, cancellation may not be possible.

2.2 How to Cancel

To cancel your order:

• Call us immediately at 9211022131
• Use the cancellation option in your order confirmation email
• Contact us through our website or mobile app

2.3 Late Cancellations

If food preparation has already started, we may not be able to cancel your order. In such cases, we encourage you to consider takeaway or delivery options.

3.1 Eligible Refund Scenarios

Refunds may be provided in the following situations:

• Order cancelled within the 5-minute window
• Wrong items delivered
• Significant quality issues with the food
• Order not delivered within the promised timeframe
• Technical errors in order processing

3.2 Non-Refundable Scenarios

Refunds will not be provided for:

• Change of mind after food preparation has started
• Minor taste preferences or personal dislikes
• Late delivery due to customer-provided incorrect address
• Orders not received due to customer unavailability
• Food quality complaints without valid proof

3.3 Refund Processing Time

Refunds will be processed within 5-7 business days from the date of approval. The actual time for the refund to reflect in your account may vary depending on your bank or payment provider.

4.1 UPI Payments

Refunds for UPI payments will be credited back to the original UPI account used for payment.

4.2 Cash on Delivery

For cash on delivery orders, refunds for eligible cancellations will be processed through bank transfer or UPI, as cash refunds are not available.

4.3 Card Payments

Refunds for card payments will be processed to the original card used for payment.

5.1 Reporting Issues

If you experience quality issues with your order:

• Contact us immediately at 9211022131
• Provide clear photos/videos of the issue
• Keep the food items for verification if requested

5.2 Resolution Process

We will investigate quality complaints and may offer:

• Full or partial refund
• Replacement of the affected items
• Discount coupon for future orders

6.1 Late Delivery

While we strive for timely delivery, factors like traffic, weather, and order volume may cause delays. Refunds for late delivery are provided at our discretion and only for significant delays beyond our control.

6.2 Failed Delivery

If delivery fails due to incorrect address or customer unavailability, we may charge a re-delivery fee or cancel the order with applicable charges.